You’re trusting us with your clients’ names and what you charge. Here’s all of it.

Everything, and who handles it.

The app itself runs on our own server. These are the only outside services your details reach, and what each one does with them.

Your account, clients, quotes and pricesNeonDatabase, LondonEverything you type in and every price you make.
Drawings, PDFs and your filesCloudflareFile storage, EUCouncil drawings, plans you upload, and the quotes we print for you.
Drawings and job details, when you ask for a priceOpenAIThe AIThey’re sent with the request and we tell OpenAI not to store them. Only the part of our system that prices jobs holds the key.
PaymentsStripeCard paymentsYou pay on Stripe’s own page. Your card details never touch ours.
Emails, to you and from youResendEmailYour sign-in emails, and quotes you send to clients.
Quotes you ask us to postPostworksPrint and postThe quote, its covering letter, and the name and address on the envelope.
Something going wrongSentryError reports, FrankfurtErrors from the app, so we see them before you do, with personal details taken out.

Jobs come the other way: we buy public planning records from PropertyData and fetch drawings from council websites. Neither is told who you are.

When our staff can see it.

Only to help you, and only looking. They can’t change anything or buy anything, and a bar they can’t close says whose account they’re in.

Who
A named member of staff
Why
A reason, typed before they can look
How long
An hour at most
What they can do
Look. Every change is refused

When they start and stop looking is logged, with the reason. They can’t download anything, and nothing they do while looking counts against you.

It’s yours to take.

Download everything

One ZIP, straight away, from your account: your details, your clients, quotes, estimates and files, in tables that open in Excel.

Delete your account

It’s offered right after the download. It takes your password and the word DELETE, and then it’s done. If you run a team, you hand it over first. Records of payments are kept.

Found a problem?

If you’ve spotted a security problem, or something on this page is wrong, tell us.

support@builderplus.ai